Job Title: Sales Operation Manager
Job Summary:Â
The Sales Manager, Operations owns the sales operating system and is responsible for the day-to-day management of ETS’s sales organization — not a direct seller, but accountable for $20M in team revenue production across inside sales, junior sales directors, sales directors, and senior sales directors. This includes people management, forecasting discipline, pipeline health, CRM hygiene, and cross-functional coordination
Job Responsibilities:
Data Analytics, Revenue Operations
Own sales performance reporting across the full funnel: activity metrics, conversion rates, pipeline velocity, and rep-level production Set and maintain dashboards and scorecards that give leadership real-time visibility into team health, forecast accuracy, and revenue trends
People Management
Conduct regular 1:1s with all direct reports and own the full performance management lifecycle — reviews, PIPs, and terminations — in partnership with HR Manage PTO approvals, staffing coverage, and new hire ramp plans to ensure the team is consistently structured to support revenue targets
Sales Forecasting & Pipeline Management
Own the weekly revenue forecast and activity metrics, delivering a consistent reporting cadence to the executive team Maintain pipeline health, ensure opportunities are accurately staged and progressed toward close, and identify conversion bottlenecks (lead → meeting → close) to drive corrective action with leadership Own CRM hygiene standards and enforce consistent tracking of leads, accounts, and opportunities across the full sales org
Sales Operating Cadence & Process
Own the sales operating cadence, SOPs, and playbooks — ensuring processes are documented, consistently followed, and scalable as ETS grows Own sales intake standards (SQLs) and handoff readiness to ensure deals are operations-ready at close, reducing downstream friction and rework
Cross-Functional Coordination
Serve as the operational point of contact between sales, marketing, and operations to ensure qualified lead flow and alignment on pipeline and capacity.
Skills and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong understanding of sales operations, CRM management, and sales process optimization
• Experience analyzing sales data and preparing performance reports
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong organizational and project management skills
• Excellent communication and collaboration skills with cross-functional teams
• Ability to identify operational inefficiencies and implement process improvements
• Strong analytical and problem-solving skills
• Ability to work independently while supporting multiple stakeholders
Required Skills:
CRM Management, Sales Reporting, Sales Operations, Data Analysis, Sales Process Optimization, Pipeline Management, Forecasting, Organizational Skills, Attention to Detail, Communication Skills, Project Coordination, Collaboration, and Critical Thinking. Interpersonal and soft skills that promote teamwork, accountability, and transparency.
Education: Associate’s degree (A.A.) or equivalent from two-year college or technical school; or CERTIFICATION: Five (5) to Seven (7) years related experience in sales operations, business operations, sales support, or a related field; or an equivalent combination of education and experience.
Language Skills: Ability to write reports, business correspondence, and operational documentation. Ability to effectively present information and respond to questions from managers, sales staff, clients, and the general public.
Reasoning Ability: Ability to solve practical problems and analyze data to support sales performance and operational improvements. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Computer Skills: To perform this job successfully, an individual should have knowledge of CRM software (ZOHO preferred), Excel, Microsoft Word, Outlook, and sales reporting tools.
Physical Demands and Work Environment: The physical demands and office work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is required to sit, talk, and hear. The employee is required to sit for extended periods of time; reach with hands and arms. Because this job is performed in a home office work environment, it is the employee’s responsibility to create a workspace that will not promote injuries to the body, such as back, wrist, neck, eyes, etc.